Service Management Expert

5 days ago

amravati, India beBeeServiceManagement Full time

Job Title: Service Management ExpertAbout the Role:Create and manage service notifications for complaints, service requests, and detected problems.Prioritize and classify service notifications for efficient management.Develop and execute service order plans to ensure timely interventions.Monitor service order progress, resource utilization, and associated costs.Optimize stock levels and replenishment processes.Plan on-site interventions, including technician and equipment management.Track real-time intervention status and adjust schedules as needed.Manage service contracts, including terms, SLAs, and billing conditions.Maintain contract compliance and oversee renewals.Process service-related payments and accounts receivable through SAP FI integration.Analyze service performance using reporting and analytics tools.Generate customized reports to track KPIs and SLAs.Demonstrate expertise in integrating CS and PM modules.Your Compensation Package:You will receive a competitive base salary and attractive company benefits.Requirements and Qualifications:Proven experience working with SAP CRM Service module for customer service interactions, case management, service requests, and scheduling service engineers.

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