Product Support Executive
5 days ago
Identify the needs of the customer and gives them an appropriate solution.
- Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly.
- Update the recent customer conversation details and technical issues in the appropriate database for future references.
- Set a reminder for telling the customers about the new features and quality updates.
- Follow-up the customers to ensure their technical and non-technical issues are resolved.
- Take customer feedback on a timely basis to ensure product quality, stability, and growth.
Skill Requirements
- Should have splendid reading, writing and speaking communication skills in English.
- Must have a bachelor s degree. (Any stream)
- Freshers also can apply.
- Should be able to handle customers and customer calls.
- Must know Microsoft word and excel.
Pay: ₹327,252.88 - ₹600,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bagalur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (preferred)
Work Location: In person
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