Rpa

5 days ago

Chennai Tamil Nadu, India Virtusa Full time

____________________
Key Responsibilities
Incident Management & Enhancement Support
Monitor and resolve tickets assigned to the enterprise ServiceNow RPA assignment group.
Perform production checkouts following releases, infrastructure maintenance, scheduled recycles, and fix deployments.
Troubleshoot and resolve issues based on Standard Operating Procedures (SOPs).
Develop and deploy updates to optimize and enhance existing RPA assets using Automation Anywhere 360.
Participate in RPA delivery team meetings and provide insights during release/project discussions.
Provide technical support for Disaster Recovery testing and compliance audits.
Coordinate with vendors and third-party providers for RPA monitoring and support.
RPA Monitoring & Support
Respond to alerts and priority incidents to ensure mínimal downtime.
Track and report bot execution status on a daily, weekly, and monthly basis.
Generate incident reports, analyze root causes, and propose proactive solutions.
Identify and implement process optimization opportunities to enhance automation efficiency.
Knowledge Management
Maintain and create Knowledge Articles and SOP repositories for operational efficiency.
Keep documentation updated, including Solution Design Documents (SDD) and Process Design Documents (PDD).
- ____________________
Required Skills & Qualifications
Incident Management & Operations Support experience in an enterprise RPA environment.
Hands-on experience in Automation Anywhere 360, handling break-fix issues and development of enhancement requests.
Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues.
Strong experience in root cause analysis (RCA) and implementing long-term solutions.
Proficiency in resolving non-code fix issues submitted through ServiceNow.
Experience in bot migration, specifically from Automation Anywhere to Power Apps.
- ____________________
Nice-to-Have Skills
Knowledge of Automation Anywhere 360 SaaS
Cloud certification.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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