Walkin Drive Customer Care Executive
3 days ago
**Hamilton Houseware Pvt. Ltd.** is conducting a walk-in drive for the **Customer Care Executive** role on **7th March 2025**.
**Date**: 7th March 2025
**Time**: 10:00 AM to 5:00 PM
**Venue**: Hamilton Housewares Pvt. Ltd.
Plot No. 20, ABCD, Govt Ind Est,
Fashion Fantasy Building,
Charkop, Kandivali West, Mumbai - 400067
**Role**: Customer Care Executive (3rd Party Payroll)
**Contact Person**: Ms. Shraddha Watve
**Contact Number**: 8080983977
**JD - Customer Care Executive - 3rd Party Payroll**
**Responsibilities**:
Call Handling: Answer incoming customer calls with a friendly and positive demeanour. Listen attentively to customer concerns, questions, and requests. Provide accurate information and offer appropriate solutions or assistance. Follow established call scripts and protocols to ensure consistency and quality of service.
Customer Support: Identify and assess customer needs, and offer suitable products, services, or solutions. Handle and process customer replacements, returns, and exchange Escalate complex or unresolved issues to higher-level support or management as required. Maintain a deep understanding of the company's products, services, policies, and procedures. Record Keeping: Document and maintain accurate records of customer interactions, transactions, and inquiries. Update customer profiles with relevant information and follow-up actions.
Cross-functional Collaboration: Collaborate with different departments, such as sales, marketing, and technical support, to address customer concerns or relay important information.
**Requirements**:
- Freshers with good communication skills can also apply
- Proven experience of minimum 1 year as a Customer Service Representative, Call Center Agent, or similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to remain calm and composed under pressure.
- Flexibility to adapt to changing schedules.
Pay: ₹240,000.00 - ₹320,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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