Operations Associate

3 days ago

Bengaluru, India Newton School Full time

**ABOUT**
**NEWTON SCHOOL**

Come be part of a rocketship that’s creating a massive impact in the world of education

On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through it’s personalised learning platform. We are building an online university and solving the deep problem of employability of graduates.

We have a strong core team consisting of alumni from IIT's and IIM’s, having several years of industry experience in companies like Unacademy, Inmobi, Ola, Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others.

An operations associate will assist and coordinate the operations of the Learning Department and will be responsible for accomplishing students experience, engagement and placements. They will function within the department to ensure smooth running of set operational processes. The role requires proactive communication, quick execution & improvising to bolster batch performance.

**Responsibilities**:

- Connecting with students daily to drive learning outcomes
- Own a batch of students (250-300) end-to-end
- Make sure that students are adhering to set objectives - attending lectures, giving assignments, assessments and contests
- Make sure that student experience is maintained in and outside the batch
- Make sure that student escalations are being handled within TAT
- Run experiments in batches as mandated by projects team
- Give user feedback to products team
- Every Week review scorecards of students and give feedback in 1:1 sessions (Over call/zoom)
- If revision classes are required, or pace needs to be changed - discuss and execute along with the concerned teams

**Requirements**:

- Willingness to work in a fast-paced and output-driven environment
- Basic Knowledge of Excel/Google Sheets.
- Good communication skills - Proficiency in English and Hindi (Spoken & Written).
- Earlier Customer facing experience preferred
- Willing to make calls and be responsible for communication as and when necessary.

**Our Way Of Working**
- An opportunity to work on something that really matters.
- A fast-paced environment to learn and grow. High transparency in decision making.
- High autonomy; freedom to take risks, to experiment, and to fail.
- Market competitive salary.

We promise a meaningful journey with smart people, with opportunities to learn & grow. Plus, you can sleep peacefully knowing you are impacting lives in a big way, every day

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