Desktop Support L3

3 days ago

Sanand, India ITFMS INFOTECH PVT LTD Full time

Troubleshooting: Level 3 support technicians troubleshoot and configure customer issues. They may use remote tools and diagnostic utilities to resolve support requests.
- Problem-solving: Level 3 support technicians research and develop solutions to new and emerging issues. They may work to fix problems in software updates or with new products.
- Technical expertise: Level 3 support technicians are the highest level of technical expertise within a company. They may be engineers, computer programmers, or other technical experts.
- Prioritization: Level 3 support technicians assess and prioritize customer needs. They may also prioritize incidents and service requests to meet defined SLAs.
- Documentation: Level 3 support technicians may create documentation.
- Communication: Level 3 support technicians may communicate with customers. They may also provide VIP support.
- Training: Level 3 support technicians may train and mentor others.
- Server administration: Level 3 support technicians may perform server administration.
- Network administration: Level 3 support technicians may perform network administration and maintenance.
- Preventative maintenance: Level 3 support technicians may perform preventative maintenance, such as checking and cleaning workstations, printers, and peripherals.

**Job Types**: Full-time, Permanent

Pay: ₹707,990.73 - ₹807,516.29 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Day shift

**Experience**:

- IT: 7 years (preferred)

Work Location: In person

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