Executive - Customer Engagement (Agency)

4 days ago

Pathankot, India AxisMaxlife Full time

**About Axis Max Life**: - Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. - Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital. - Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment. - ** Job Description**null Key Responsibilities: - Managing office administration assets and upkeep of the same. - Agents Contracting - New Business Processing - Banking of Initial & Renewal Premium - Managing Petty cash & vendor payments - Retention of Surrender Requests - Execution of all Service Requests - Post Policy Issuance - Reverting on customer queries and complaints - Maintaining high NPS Scores - Life and Health Claims processing - Handling compliance issues. - Audit Rating Measure of Success: - Service to Delight - 3Days - Customer Engagement - 70 - Surrender Retention - 68 - NPS-85 - 100 Banking with 24 hours. - Vendor payment TAT should be < 10 days - Surrender Requests Desired qualifications and experience: - Graduate / Post-Graduate in any discipline. - 2-3 years experience handling front end customer services - Knowledge of service quality is required Knowledge and skills required: - Must be highly customer centric - Excellent communication skills - Good co-ordination skills - Data management on Excel should be good - ** State**Punjab-** Branch**-Pathankot 1_Defence** Department**-Operations** Function**-Operations - Agency** Posted On** - 21-Nov-2025

  • Executive - Customer Engagement (Agency)

    4 days ago

    Pathankot, India AxisMaxlife Full time

    **About Axis Max Life**: - Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. - Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including...

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