Executive - Customer Engagement (Agency)

4 days ago


Pathankot, India AxisMaxlife Full time

**About Axis Max Life**: - Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. - Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital. - Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment. - ** Job Description**-Career Opportunities Job Code: IJP-Executive Customer Engagement Position Executive No. of Positions 1 Department Operations Function Operations - Agency Language English & Regional Language Key Responsibilities:Managing office administration assets and upkeep of the same.Agents ContractingNew Business ProcessingBanking of Initial & Renewal PremiumManaging Petty cash & vendor paymentsRetention of Surrender RequestsExecution of all Service Requests - Post Policy IssuanceReverting on customer queries and complaintsMaintaining high NPS ScoresLife and Health Claims processingHandling compliance issues.Audit Rating Measure of Success:Service to Delight - 3DaysCustomer Engagement - 70%Surrender Retention - 68%NPS-85100% Banking with 24 hours.Vendor payment TAT should be < 10 daysSurrender Requests



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