Back Office Executive

1 week ago

Faridabad Haryana, India NETCARE Consulting LTD Full time

**Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- Passionate about customer care
- Good typing speed (mandatory)
- Good written skills (mandatory)
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Should be able to join immediately and comfortable for US Shifts
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Lucrative incentives will be offered.
- 1 Roaster off
- 6 Days work schedule.
- No Transportation will be provided

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time

Schedule:

- Flexible shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Faridabad, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8178724618
- Health insurance

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