Order Process Executive

2 days ago

Mumbai Maharashtra, India Foursis Technical Solutions Full time

Order Processing
- Receive, verify, and enter customer orders into ERP.
- Punch sales orders as per applicable schemes within 24 hours.
- Process retail, sample, and display orders as per requirement.
- Track and process orders for direct dealer groups, sharing updates via WhatsApp groups.
- Respond to urgent order requests and escalate them for quick processing & provide order related support

Coordination
- Coordinate with sales, warehouse, logistics, and accounts teams for smooth order execution.
- Arrange material from nearby areas if not available locally.
- Coordinate with accounts for credit notes in case of supply errors or discount mismatches.
- Handle order escalations by following up with the warehouse team or concerned departments.

Shipping & Delivery
- Work with the logistics team to ensure timely dispatch of orders.
- Track shipments and share delivery status with customers and sales teams.
- Share pending order tentative dispatch dates with customers on a weekly basis.
- Share daily pending order and dispatch status with the Sales Head.

Issue Resolution
- Handle customer complaints related to order errors, delays, or product concerns.
- Provide prompt resolution and ensure customer satisfaction.

Reporting
- Prepare and share daily,weekly reports & Share daily pending and dispatch updates with Sales Head
- **Morning Reports**: Pending Orders, Invoices, and Stock status.
- **Evening Reports**: Orders punched and processed during the day.

Urgent & Escalated Orders
- Prioritize urgent orders and ensure timely action.
- Coordinate with the warehouse and sales team for escalated dispatch issues.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

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