
Trainee Associate
7 days ago
Join our Operations Team
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work Join our team. Because transformation takes a workforce.
Role summary
- To process the payrolls by meeting the obligations such as TAT & accuracy levels as specified.
- To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
- To proactively seek learning opportunities to develop and maintain good knowledge of Alight Solution’s systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Main responsibilities Production
- Responsible For Processing And Meeting Targets Given For The Same
- Responsible For Second Level Verification Of Data If Required
- Providing Feedback On Quality Issues Found During Audits
- Responsible for timely escalation of production related issues
- Responsible For Maintaining Accuracy
- Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
- To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
- Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
- Calculates, prepares and transmits manual payments and third party disbursements
- Coaches and advises team members on Systems and PC usage
- Suggests ways in which systems and procedures can be improved to enhance the business.
- Updating Process Related Reports and Documents Compliances
- Ensuring ISMS Compliance Of The Team
- Adhering To Company Policies, Rules And Regulations
- Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
- Adhering to Work Timings, Leave Schedules Key experience
- PC Literacy - Word and Excel (Basic Level)
- Graduate from any stream / Diploma Holder
- PC Literacy - Word and Excel (Basic Level)
- Track record of face to face, telephone and written contact with customers Skills
- Good communication skills
- Commitment to achieve deadlines
- Learning Attitude
Working with us
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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