Trainee Associate

4 days ago

Kochi, India Alight Full time

Simple information inquiries
- Dispatching tickets when unable to resolve within group
- Data input that can be done as 1st contact resolution (real-time communication channel)
- Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
- Listen attentively to customer needs/concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
- Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
- Prepare and complete accurate work and update customer ticket/file via system.
- Conduct correspondence with customers and team members.
- Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to the appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
- Activities involve different and unrelated processes and methods.
- Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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