Client Service Officer

**Client Service officer (RTM)**:
**Job ID**:R0344863

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-01-09

**Location**:Pune

**Position Overview**:
**Job Title: Security Service Operations Manager**

**Corporate Title: Associate**

**Location: Pune, India**

**Role Description**
- The Associate (Manager) within SES will have to work in coordination with the staff within the department and with co-managers to ensure all the day to day activities are performed within the agreed SLA’s.
- The Associate (Manager) will need to prepare complex report/MIS and presentations.
- The Associate (Manager) will also be responsible to work alongside AVPs and VPs to address and escalate all risk and operational issues.
- Responsible for ensuring that day to day controls are being followed and any risks and issues are escalated and reported on a timely manner.
- Other responsibilities include cross -Regulatory reporting, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments to ensure timely and accurate reporting within the given timelines.
- Associate (Manager) would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

**Staff Management**
- Engage staff in Securities Services/org Initiatives.
- Conduct regular team meetings to address issues/ concerns.
- Facilitate change initiatives within the team.

**Process Management**
- Manage finance operation activities as well as change initiatives.
- Prepare complex MIS (Excel, Power Apps) and presentation decks (PPT, Tableau)
- Identifying operational risks proactively and mitigating appropriately.
- Have in depth knowledge of Securities Services Life Cycle
- Work very closely with the process owners/stakeholders and other internal clients for overall mitigation of risks in the process
- Building and refining controls metrics (benchmarks) by involving team and onsite management.
- Identifies, analyses, and resolves complex problems related to product line or functions using best practices and change precedents to resolve
- Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process.

**Your Skills and experience**
- 7 to 10 years’ experience in investment banking operations/ Custody Operations/ Asset servicing/Securities Operations
- Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
- Comfortable dealing with multiple stakeholders and complex situations.
- Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication.
- Eye for Details
- Experience of running and managing projects
- Graduate in Commerce/ Finance (Preference - Post Graduate/ MBA)
- Coaching and feedback ability
- Ready to travel as and when required
- Be willing to work in shifts.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.