Front Desk Coordinator
7 days ago
**Key Responsibilities**:
- **Client Relationship Management**:
- Greet clients and visitors in a friendly and professional manner.
- Establish and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
- Assist clients with scheduling appointments, providing information, and directing them to appropriate personnel.
- **Phone Handling & Communication**:
- Answer and direct incoming calls to appropriate departments or individuals.
- Take messages, provide necessary information, and follow up with clients as needed.
- Handle inquiries with a calm and helpful demeanor, ensuring client needs are met efficiently.
- **Front Desk Operations**:
- Maintain the cleanliness and organization of the front desk area.
- Manage the scheduling of appointments and meetings, ensuring there are no scheduling conflicts.
- Check-in clients and ensure they are promptly attended to.
- Monitor and manage office supplies, ensuring the front desk area is well-stocked and operational.
- **Administrative Support**:
- Assist with administrative tasks such as filing, data entry, and record keeping.
- Coordinate with internal teams to ensure smooth client interactions.
- Help prepare and manage documents for meetings, appointments, or client communications.
- **Problem-Solving & Conflict Resolution**:
- Handle and resolve client complaints or concerns in a calm and professional manner.
- Escalate issues to the appropriate department or manager when necessary.
- **Maintain Confidentiality**:
- Ensure sensitive client and company information is handled with confidentiality and in compliance with privacy policies.
**Qualifications**:
- **Education**:
- High school diploma or equivalent required; additional certification or degree in customer service or office administration is a plus.
- **Experience**:
- Prior experience in a front desk, customer service, or administrative role is preferred.
- Experience with client relationship management and phone-based communication is highly desirable.
- **Skills**:
- Strong communication skills, both verbal and written.
- Excellent interpersonal and customer service abilities.
- Ability to multitask and prioritize in a busy environment.
- Proficiency in basic office software (Microsoft Office, Google Suite, etc.).
- Strong organizational skills and attention to detail.
- **Personal Attributes**:
- Friendly, approachable, and professional demeanor.
- Ability to remain calm under pressure.
- Strong problem-solving abilities and proactive mindset.
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 23/12/2024
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