Front Desk Coordinator

2 days ago

Delhi Delhi, India Astroscience Technologies pvt. Ltd. Full time

**Key Responsibilities**:

- **Client Relationship Management**:

- Greet clients and visitors in a friendly and professional manner.
- Establish and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
- Assist clients with scheduling appointments, providing information, and directing them to appropriate personnel.
- **Phone Handling & Communication**:

- Answer and direct incoming calls to appropriate departments or individuals.
- Take messages, provide necessary information, and follow up with clients as needed.
- Handle inquiries with a calm and helpful demeanor, ensuring client needs are met efficiently.
- **Front Desk Operations**:

- Maintain the cleanliness and organization of the front desk area.
- Manage the scheduling of appointments and meetings, ensuring there are no scheduling conflicts.
- Check-in clients and ensure they are promptly attended to.
- Monitor and manage office supplies, ensuring the front desk area is well-stocked and operational.
- **Administrative Support**:

- Assist with administrative tasks such as filing, data entry, and record keeping.
- Coordinate with internal teams to ensure smooth client interactions.
- Help prepare and manage documents for meetings, appointments, or client communications.
- **Problem-Solving & Conflict Resolution**:

- Handle and resolve client complaints or concerns in a calm and professional manner.
- Escalate issues to the appropriate department or manager when necessary.
- **Maintain Confidentiality**:

- Ensure sensitive client and company information is handled with confidentiality and in compliance with privacy policies.

**Qualifications**:

- **Education**:

- High school diploma or equivalent required; additional certification or degree in customer service or office administration is a plus.
- **Experience**:

- Prior experience in a front desk, customer service, or administrative role is preferred.
- Experience with client relationship management and phone-based communication is highly desirable.
- **Skills**:

- Strong communication skills, both verbal and written.
- Excellent interpersonal and customer service abilities.
- Ability to multitask and prioritize in a busy environment.
- Proficiency in basic office software (Microsoft Office, Google Suite, etc.).
- Strong organizational skills and attention to detail.
- **Personal Attributes**:

- Friendly, approachable, and professional demeanor.
- Ability to remain calm under pressure.
- Strong problem-solving abilities and proactive mindset.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 23/12/2024

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