Trainer Coach

19 hours ago

Bangalore Urban District Karnataka, India Oak Leaf HR LLP Full time

Title **:Communication Coach**

JD:
**Skills & knowledge**:

- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects and priorities simultaneously
- Flexible to work in a 24X7 environment
- Must have experience with UK processes and communication standards

**Responsibilities**:

- Ensure training programs are aligned with UK-specific communication requirements and processes
- Build and sustain professional and communication skills for advisors in NHT
- Identify Learning needs of agents/ any other learners/ business as a learning consultant
- Design training curriculum using the principles of Instructional Design
- Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.
- Observe and evaluate trainee performance during real time training sessions.
- Track and maintain trainee attendance and trainee certification records for audit purposes.
- Initiate and participate in the projects of the team and the department
- Conduct refresher or stratified training batches on NHT modules
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- When not involved in batches, be willing to support National Command Center with the language assessments for hiring
- Maintain key MIS related to all the above activities.

Education - Any Graduate.

Contact - 97424 - 11550.

**Job Types**: Full-time, Permanent

Pay: ₹1,400,000.00 - ₹1,600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- Teaching: 7 years (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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