Reservation Executive

6 days ago

Gurgaon, India Hostie Holiday Homes Pvt Ltd. Full time

**Hostie is a bootstrapped hospitality start up that manages and operates boutique travel homes in North India in cities like Gurgaon, Delhi, Ranikhet, Mukteshwar, and Shimla. Our properties include luxury serviced apartments, farm houses, haveli's, and mountain chalets.**

**Core Work Activities**:

- **Identifies new reservations / sales business opportunities to achieve personal and property revenue goals**:

- **Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.**:

- **Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, understand customer requirements, explain about company's offerings, and convert inquiries into sales to meet and exceed sales targets**:

- **Successfully create business from existing customer accounts by sending them new offer updates, packages and more**:

- **Update bookings on Central Reservation software, print sales vouchers, maintain records and update advance payments / balance receivable, etc**:

- **Actively participate on social media travel related groups for generating more leads and reach out to prospective customers**:

- **Schedule client visits for prospective clients and coordinate site visits**:

- **Maintain and update inquiry record database, booking sheet(s) for online and offline sales**:

- **Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation**:

- **Collect and maintain customer information database, contact details, IDs, etc for all check in’s**:

- **Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out**:

- **Track the number of monthly inquiries through offline and online channels for sales analysis**:

- **Prepare and maintain daily and weekly reports for leads and conversions**:

- **Prepare a review follow up sheet and follow up for reviews from guests**:

- **Conduct market research, competition mapping, and keep updating the GM on new offerings by competitors**:

- **Help in research and development of new online and offline sales channels / partners**

**Qualifications & Experience**
- **Excellent communication skills, English (written and spoken) is a must**:

- **Good knowledge of Microsoft Office / Excel is mandatory**

**Office location**:
**Daily reporting would be at our office at Spaze I-tech park, Sohna Road, Gurgaon**

**Growth Prospects: We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.**

**Job Types**: Full-time, Internship

Schedule:

- Morning shift
- Weekend availability

Ability to commute/relocate:

- Gurugram, Gurugram - 122018, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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