Executive - Reservation & Reaccommodation

1 week ago

Gurgaon, India Indigo Airlines Full time

The basic job responsibility include:

- Maintaining Schedule, Flights in the system.
- Updating Time changes, cancellation, equipment changes etc
- Passenger Re-accommodation in case of flight time changes / cancellations / schedule changes.
- Handling Code share Processes:

- Testing and UAT with other Partners for Code share/Interline implementation
- Handling Code share TTY Rejects and Reject queues.
- Handling Duplicate bookings and other booking failures
- Manually building and closing ad-hoc connections for passenger re-accommodation
- Lid changes on a flight for passenger re-accommodation
- Co-ordinate with OCC and Customer Care Team to ensure timely action of re-accommodating passengers and notifications to customers.
- In addition, also co-ordinate with RM, AOCS and Network Planning Teams for schedule change and passenger prioritization
- Above processes would need familiarization and training on Passenger Reservation System
- The job would be part of 24 x 7 operations

**Qualification/Experience**:Bachelor's degree with over 3 years of experience.

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