Customer Care Executive

21 hours ago

Gachibowli Hyderabad Telangana, India Lifespan Private Limited Full time

**Lifespan Private Limited** is dedicated to providing exceptional customer service and ensuring a seamless experience for our valued customers. We are looking for a motivated and detail-oriented Customer Happiness Officer to join our team and help us maintain the highest standards of customer satisfaction.

**Key Responsibilities;**

**Stock Management**:

- Conduct stock reconciliation regularly.
- Monitor stock requirements and manage inventory levels.
- Oversee shipping, packaging, and return management processes.
- Handle claims related to stock and returns.

**Customer Interaction**:

- Manage inbound customer calls and address inquiries promptly.
- Conduct outbound calls to ensure customer satisfaction.

**Sales and Payment Reporting**:

- Generate and analyze sales reports.
- Handle COD remittance and payment reconciliation.

**Review Management**:

- Monitor and respond to customer reviews.
- Implement strategies to improve overall customer satisfaction.

**Qualifications**:

- Proven experience in a customer service or customer support role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and familiarity with inventory management software.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.

**What We Offer**:

- Competitive salary.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Telugu (required)

Work Location: In person

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