
Customer Care Executive
4 days ago
**Lifespan Private Limited** is dedicated to providing exceptional customer service and ensuring a seamless experience for our valued customers. We are looking for a motivated and detail-oriented Customer Happiness Officer to join our team and help us maintain the highest standards of customer satisfaction.
**Key Responsibilities;**
**Stock Management**:
- Conduct stock reconciliation regularly.
- Monitor stock requirements and manage inventory levels.
- Oversee shipping, packaging, and return management processes.
- Handle claims related to stock and returns.
**Customer Interaction**:
- Manage inbound customer calls and address inquiries promptly.
- Conduct outbound calls to ensure customer satisfaction.
**Sales and Payment Reporting**:
- Generate and analyze sales reports.
- Handle COD remittance and payment reconciliation.
**Review Management**:
- Monitor and respond to customer reviews.
- Implement strategies to improve overall customer satisfaction.
**Qualifications**:
- Proven experience in a customer service or customer support role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and familiarity with inventory management software.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
**What We Offer**:
- Competitive salary.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
Work Location: In person
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