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Front Office Assistant

3 weeks ago

Darbhanga, India HOTEL DWARKA PALACE Full time

Responsibilities:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person