Auditor

Job Title

Auditor

Reports To

Manager, Audit

Job Family, Function

Audit, Expense Management

FLSA

TBD

Department Mission

Deliver exceptional customer experience

Grade

TBD

How Audit Contributes to Tangoe

The Wireless Audit Team is responsible for conducting Audits & Optimizations, according to SOW’s and/or platform practices. The Audit team has three main goals:

- Generate savings for our clients by recovering erroneous charges (historical) and lowering expenses (forward based)
- Client satisfaction by providing ROI for other Tangoe services and by ensuring and improving accuracy of client telecom and technology invoices
- Internal efficiencies and standards including creation and dissemination of Audit & Optimization Best Practices and moving towards increased automation

How the Auditor Role Contributes to Tangoe

The Auditor is an individual contributor responsible for planning and conducting regular and one-time audits & optimization of vendor billing invoices to validate the accuracy of charges, compliance with tariff regulation and/or contractual terms and conditions. The Auditor will also provide alternatives and opportunities for optimizing cost savings on behalf of Tangoe clients.

As an Auditor, your primary duties and responsibilities include the following. Other duties may be assigned.
- Obtain and review vendor contracts, customer service records, invoice and tariffs for all client services to ensure accurate service plans, billing, etc.
- Work independently to complete all audit & optimization activities for client assignments and finalize by writing audit & optimization reports to document findings and make recommendations to clients.
- Become familiar with wireless service plans, contracts and tariff interpretations to help support savings/audit & optimization positions.
- Establish and maintain positive business relationship with clients (internal and external) and vendors.
- Review audit & optimization reports with clients and file disputes with vendors, managing the entire dispute process to closure including savings realization.
- Develop focused efforts on maintaining high levels of productivity and recommend areas of automation.
- Develop effective management of multiple priorities, projects, and tasks

Qualifications, Education, & Special Skills

Qualifications include:

- 5+ years of experience in wireless telecom audit or related field
- At least 1 year working in a finance or audit role
- Excellent oral and written communication skills
- Extensive knowledge of carrier billing systems and web portals
- Experience filing claims and disputes with carriers and managing to conclusion.
- Fully proficient in MS Access and Excel
- Able to work/adapt to fast growing and changing environment.
- Requires strong inter-personal skills for working with internal, client and vendor.

**Education**:

- Bachelor’s degree in business, Finance or related field of study

Special Skills:

- Strong analytical and critical thinking skills to analyze complex systems.
- Organizational and time management

What is Expected of You at This Level
- Actively gain exposure to some complex tasks within the job function
- Master most if not all of basic job duties
- Complete many tasks without direct assistance or supervision.
- Demonstrates general proficiency with tools, systems and procedures required to accomplish the job.
- Begin seeing patterns in tasks and offer opportunities for more efficiency.
- Typically, 2-4 years’ experience

Working conditions
- Office environment
- Travel: Infrequently (less than 5%)