Receptionist and Telecaller

5 days ago

Edapally Kochi Kerala, India Dr Pulse Clinic Full time

**Key Responsibilities**:

- Make outbound calls to potential customers from provided leads.
- Answer incoming calls from clients to address inquiries and provide information.
- Explain products, services, or treatments clearly and professionally.
- Schedule appointments, follow-up calls, or service reminders as needed.
- Maintain a daily call log and update CRM systems with call outcomes.
- Resolve customer concerns with patience and professionalism.
- Share customer feedback with the team to improve services.
- Meet or exceed daily and monthly call and conversion targets.

**Requirements**:

- Proven experience as a telecaller or similar role preferred.
- Strong communication skills in [languages required - e.g., English, Hindi, Malayalam].
- Ability to handle rejection and remain positive.
- Good organizational and multitasking abilities.
- Education: Minimum 10+2 or equivalent. Graduation preferred.

**Key Skills**:

- Excellent verbal communication
- Active listening
- Customer service orientation
- Confidence and persuasion
- Time management
- Basic computer literacy

Pay: ₹8,763.76 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

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