
Call Quality Auditor
1 week ago
**Urgent hiring for BPO - Call Quality Auditor**
**Responsibilities**:
- Evaluate and assess the quality of calls made by Tele sales operators.
- Monitor calls to ensure company policies and industry regulations.
- Provide feedback to operators to improve performance and customer satisfaction.
- Identify trends and patterns in call quality and recommend necessary training or process improvements.
- Collaborate with team leaders and managers to implement quality assurance measures.
- Conduct regular audits and report findings to management.
- Stay updated on industry best practices and incorporate them into the quality assurance process.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- New Delhi, Delhi (required)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9289822935
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