Call Quality Auditor

1 week ago


Delhi Delhi, India Akravi Pvt Ltd Full time

**Urgent hiring for BPO - Call Quality Auditor**

**Responsibilities**:

- Evaluate and assess the quality of calls made by Tele sales operators.
- Monitor calls to ensure company policies and industry regulations.
- Provide feedback to operators to improve performance and customer satisfaction.
- Identify trends and patterns in call quality and recommend necessary training or process improvements.
- Collaborate with team leaders and managers to implement quality assurance measures.
- Conduct regular audits and report findings to management.
- Stay updated on industry best practices and incorporate them into the quality assurance process.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- New Delhi, Delhi (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9289822935


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