UX Programs, Operations, Gpay India

**Minimum qualifications**:

- Bachelor’s degree or equivalent practical experience.
- 6 years of program management experience.
- Experience in program management, including leading operational initiatives.
- Experience working across functions and disciplines, managing multiple projects simultaneously, and building relationships with multiple stakeholders.

**Preferred qualifications**:

- Experience with the product development lifecycle.
- Experience analyzing data and leveraging insights to drive strategy.
- Experience managing risks (e.g. operational, product, team health).
- Experience with user centered development, with a record of driving work across organizations.
- Ability to build and launch programs from the scratch and to onboard problem spaces.

**About the job**:
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

**Responsibilities**:

- Provide leadership and operational across UX teams to deliver the level of building and counsel through all project interactions, while building strong collaborative relationships with appropriate stakeholders across program work.
- Develop business cases and engagement with partners on improvements. Develop processes/tools that drive cross-functional collaborations/handoffs.
- Run and implement investigative efforts for broader or cross-functional projects, programs, and strategies.
- Contribute to the definition, integration and reporting of UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
- Manage programs in an organization.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.