Associate Researcher, UX

2 weeks ago

Bengaluru Karnataka, India Ipsos Zrt. Full time

**About User Experience (UX)**:
UX covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as part of a user-centered design process, every design decision should be informed in part by UX research. Moreover, Ipsos believes that simply conducting evaluative UX research on completed designs is not as effective as conducting UX research throughout the process.

**What makes this role important at Ipsos?**

The UX Associate Researcher's core responsibility is to handle a full range of projects under the direction of our senior research and design team. While the position is entry level, the expectation is that a UX Associate Researcher will enjoy taking on new challenges, be innately curious, and will be open to daily learning, individual professional development, and ultimately, to best serve our clients. Tactically this, position is responsible for executing project activities and supporting senior User Experience team members in preparation, execution, and reporting for UX research projects of all types. UX Researchers have the opportunity to engage with a mix of research and design consulting projects, depending on years of experience and level of expertise.

**What you can expect to be doing**:
An Associate Researcher engages with research activities across the project lifecycle, demonstrates earning and curiosity in a variety of UX activities, from project work to thought leadership. They learn all aspects of project execution, through both observation and active participation and are an active contributor that finds ways to add value to the team outside of assigned project work.

**This might be the job for you if you have**:

- Entry-level role; 1-2 years’ experience in User Experience or a related field (e.g, qualitative or quantitative research) preferred
- Solid understanding of user experience, social science, engineering, visual/voice design or another related field
- Entry-level Specialist skills in Research and Design:

- Good understanding of research processes and methods.
- Willingness to support a variety of session types through moderating and note taking
- Great communication sis; pro-active team player to be the key link between the business and the client.
- Comfortable with ambiguity and open to learning UX research skills.

Customer Experience at Ipsos is **All Things Customer **. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

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