Associate - Operations
1 day ago
**Details**
Unstop is looking for an **Associate
- Operations **who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.
- Assist with challenging user requests or issue escalations as needed
- Be the primary point of contact and build long-term relationships with user
- Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
- Cooperate with different departments to improve business operations
- Communicate with the team to develop strategic operations goals
- Make recommendations for business performance improvement
- Monitor website performance and recommend ways to improve the user journey on the website
- Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
- Receive and respond to approval and notifications
- Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
**Requirement**:
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
**Salary**: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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