Associate - Operations

5 days ago

New Delhi, India Unstop Full time

**Details**

Unstop is looking for an **Associate
- Operations **who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.
- Assist with challenging user requests or issue escalations as needed
- Be the primary point of contact and build long-term relationships with user
- Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
- Cooperate with different departments to improve business operations
- Communicate with the team to develop strategic operations goals
- Make recommendations for business performance improvement
- Monitor website performance and recommend ways to improve the user journey on the website
- Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
- Receive and respond to approval and notifications
- Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time

**Requirement**:

- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice period?
- How many years of experience do you have?
- Where are you currently located?
- Would you be open to relocating for this role?

**Speak with the employer**

+91 9654470344

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