Front Office Executive

JLL supports the Whole You, personally and professionally.

Front Office Executive
Work Dynamics

**What this job involves**:
OVERALL ROLE
To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS
To provide administrative support to FM for site teams
To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement
To achieve financial and other targets given by Facility Manger.
Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES
Front Office Management
Handling and upkeep of entire reception area
Managing all incoming calls and distribution
Greet Customers on arrival, receive, inform and guide visitors including the coordination with employees
Upkeep of the front office, including newspapers and Magazines
Booking of customer rooms / meeting rooms as per the client requirement
Daily check and upkeep of customer rooms as well as meeting rooms. All the assets, stationary and other amenities should be in place
Allocation of customer rooms with tagging / name board of customer
Booking of spot rental cabs as per the requirement from Business as well as project management
Handling of fixed rental cab stationed in office to manage the requirement from production team
MIS to be maintained for both spot rental cabs as well as monthly fixed cabs for invoice validation
MIS to be maintained for daily sales of cafeteria as per the matrix count as well as manual entries and forward to central team
MIS / DSR to be maintained for employee transport and forward to central team
Daily tracking and monitoring of stationary consumption & monthly physical stock verification to prepare the indent for next month
Daily tracking and monitoring of pantry item consumption with distribution to make the indent for next month
Daily Support staff deployment sheet to be updated and to be shared
Inward and Outward courier management
Ordering of printing materials including stamp and stationaries like envelope, visiting cards, letterheads
Support IFM team in administrative work like data collection
Contribute in client events or employee experience activities
Soft Service Management
Support for FM and report daily updates/issues with site
Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with FM and ensure implementation and compliance of the processes.
Support in the implementation of short and long-term projects for the client project.
Ensure compliance with Jones Lang LaSalle minimum audit standards.
Statutory compliance 100 %
Coordinate with vendor staff and staff on site to ensure smooth operations on site
Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Ensure compliance of agreed SOP & procedures as per guidelines
Follow Critical Environment processes & EHS policies laid down by the team
Achieve excellence in maintenance programs with highest standards
Know the entire cafeteria management with industrial kitchen management
Ensure smooth operations pertaining to the facility.
- Periodically inspect the logbooks, checklists, and PPM schedules for a better management of engineering systems and soft service.
- Work towards the ‘ZERO’ down time and set up the practices to ensure the delivery of seamless soft service to Clientss
Vendor Management
Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA
Carrying out Vendor Background Checks.
Processing of vendor Invoices
Others
Participate in emergency evacuation procedures including crisis management and business continuity
Daily weekly & monthly reports on Soft service related (ETS, cabs).
consumption, Incident reports, Improvement projects etc.
saving opportunities, risk management, audits.

**Sound like you? To apply, you need to be**:
Front Office and Soft service experience must
MS Office system opeartion must
Language Telugu, English, Hindi

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who he