System Administrator

2 days ago

Vadodara, India Investis Digital Full time

Position: System Administrator

Employment Type: Full-Time

Role:
The Systems Administrator reports to a Supervisor and/or Technical Manager and provides IT Field

Desk. This position relies on instructions and pre-established guidelines to perform the functions of the job while

working independently or under immediate supervision.

**Responsibilities**:

- Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN

trouble tickets.
- Fulfill Service Requests such as workstation moves, software installations and equipment configuration

changes.
- Verify with end users that the issue has been resolved to their satisfaction.
- Update tickets following a documentation standard template, stating or restating the Issue, Actions

Taken, and Next Actions Needed.
- Provide support for VPN connectivity
- Consult and coordinate activities with Service Desk personnel.
- Communicate plans, progress, and issues in a timely manner.
- Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported

equipment.
- Support peripheral devices including scanners and printers.
- Support mobile devices such as IPhones, IPads, Android.
- Support business continuity plans and site readiness.
- Maintain server backups
- Documents, tracks and monitors all problems and requests to ensure a timely resolution.
- Consistently meets the service target objectives and ticket resolution rates.
- Performs other duties or special projects as assigned.
- Offer remote assistance for users with technical needs.

**Skills**:

- Requires a solid understanding of core networking including but not limited to: LAN/WAN, DNS, TCP/IP,

DHCP, IIS, VPN, Wireless and Firewalls
- Office 365 administration and support a plus.
- Must be self-motivated, display an attitude of ownership and a strong desire to learn new technologies.
- Must be a team player with excellent customer service skills and communication skills (both oral and

written), attention to detail, comprehensive problem solving and troubleshooting skills.

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