Reservation Executive

**Company Description** Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed rooms feature high-speed free WiFi, LED TV, safe deposit, tea and coffee amenities along with a mini fridge. The bathrooms are well-fitted with health faucets and shower cubicles. Located next to the Gemini flyover, within a radius of 0.6 mi from the US Consulate, Apollo Hospital, Spencers Plaza & Express Avenue Mall, the hotel is an ideal destination for guests. The hotel also has a multi-cuisine restaurant. Guests can avail of a long breakfast from 4 AM until noon. It is a convenient base for travelers, being 1.2 mi away from one of the country's leading hospitals -Sankara Nethralaya and 3.1 mi away from Chennai Central and Egmore Railway Station. The nearest airport is Chennai Airport, 9.9 mi away. **Job Description** Department : Front Office** **Designation : Reservation Executive** **Reports To : Front Office Manager** **Prime Function**: - Plan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may affect the interests of **the hotel** should be brought to the attention of the Management. - Responsible for INTERREACT. **Key Responsibilities**: **Sales & Marketing Planning** - Plan & prepare forecasts on a timely basis for review. - Plan & prepare monthly reports, forecasts and other relevant reports. - Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. **People Management** - Provide effective support to the team to enable them to provide effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Ensure that the team has been trained for all safety provisions. **Financial Management** - Identify optimal, cost effective use of the resources and educate the team on the same. - Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. - Assist in the development of occupancy forecasts for the annual budget. **Operational Management** - Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. - Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability - Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. - Ensure calculative overbooking. - Give discounts and corporate rates, as per the company’s policy. - Supervise and delegate work to reservation associate - Ensure that all reservations are recorded as per standard procedures. - Handle additional responsibilities as and when delegated by the Management. **Managerial Qualities** - Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; - Ability to accept responsibility; - Self confidence, motivation, drive and tenacity; - Ability to enhance organizational performance; - Ability to clearly delegate tasks and responsibilities; - Ability to think strategically, inductively, and creatively; - Propensity to recognize and acknowledge other peoples’ ideas. **_ Hygiene / Personal safety / Environment:_** - Ensures that the workplace and storage areas remain clean and tidy - Respects the instructions and safety guidelines for the equipment (s)he uses - Applies the hotel's security regulations (in case of fire etc) - Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) **Key Contacts** **Liaises with** **Responsible for (as assigned)** Sales & Marketing team Front Office team. Reservations Associate **Occupational Health & Safety** **Employee Responsibility** All employees to safeguard their health and safety, and the health and safety of others, in the workplace. **Replacement and Temporary Mission**: Be ready and responsible for any job, which may be assigned by the management.