Reservation Executive
1 day ago
**Key Responsibilities**:
- Answer inbound calls from guests and potential customers regarding room availability, rates, and reservations.
- Assist guests with booking, modifying, or canceling room reservations.
- Provide detailed information about the hotel, including amenities, services, dining options, and local attractions.
- Address guest inquiries and concerns professionally and promptly.
- Accurately input reservation details into the booking system.
- Ensure guest satisfaction by offering personalized service and resolving issues or complaints effectively.
- Perform other customer service-related duties as assigned.
**Qualifications**:
- High school diploma or equivalent; additional qualifications in hospitality or customer service are a plus.
- Previous experience in a customer service or reservations role is preferred but not required.
- Excellent verbal and written communication skills in English, Hindi, Tamil.
- Friendly, positive, and professional demeanor.
- Familiarity with hotel reservation software (PMS) is an advantage.
- Availability to work flexible hours, including weekends and holidays.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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