Hospital Receptionist

3 days ago

Panchpakhadi Thane Maharashtra, India Nimai Institute of Medical Sciences Pvt Ltd Full time

We’re seeking a skilled and friendly Front Office Executive to join our team at Borneo Mother and Childcare Hospital Thane.

You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.

**Your role**

Handle the front desk and maintain visitor records.

Manage administrative chores and organizational tasks.

Create a welcoming, professional environment for clients and customers.

Maintaining accurate and up-to-date patient records and billing information.

Resolving billing issues and discrepancies by communicating with patients, insurance companies, and internal departments.

**Your tasks**

Managing the reception area and ensuring the office is neat and tidy.

Greeting and welcoming clients, customers and visitors courteously and professionally.

Answering phone calls and directing them to the appropriate staff member/department.

Handling incoming and outgoing mail and packages.

Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies

**Required skills and qualifications**

Bachelor’s degree in any field.

Excellent communication and interpersonal skills.

Ability to prioritise tasks and great organisational capabilities.

Competency in managing time and solving everyday problems.

Customer-oriented mindset with a passion for providing exceptional service.

Fluency in English, Hindi, and at least one other regional language.

**Preferred skills and qualifications**

1-2 years of experience in a similar job or other customer-facing roles.

Proficiency in using computers and other office equipment.

Willingness to work in a fast-paced environment with multitasking ability.

Basic knowledge of Microsoft Office (MS Word and MS Excel).

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Microsoft Office: 1 year (required)

**Language**:

- English, Hindi, Marathi (preferred)

Work Location: In person

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