Customer Support Executive

4 days ago

Anna Salai Chennai Tamil Nadu, India Lords insure tech & advisory pvt ltd Full time

Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathies with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalized experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behavior of clients and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.

HR Team

9884212112/9884954387

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)
- Customer support: 6 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9884212112

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