Current jobs related to Complaints Administrator - Chennai Tamil Nadu - Equiniti
-
Hospital Administrator
1 week ago
Adambakkam, Chennai, Tamil Nadu, India Valam Solutions Full time**Job Title**: Hospital Administrator **Key Responsibilities**: - Manage hospital operations, including front office, housekeeping, and support staff. - Coordinate with doctors, nurses, and departments to ensure seamless service. - Maintain patient records, staff schedules, and hospital documentation. - Oversee inventory of medical and office supplies. -...
-
Administration and Sales
6 days ago
Chennai, Tamil Nadu, India YAPO HOLIDAYS LLP Full time**Job Title: Administration and Telecalling Executive (Female)** **Company: Yapo Holidays** **Location: Workvilla, Nungambakkam** **Job Type: Full-Time** **About Yapo Holidays**: **Key Responsibilities**: - **Telecalling**: - Handle incoming and outgoing calls to potential clients regarding travel packages, bookings, and inquiries. - Promote and sell tour...
-
Receptionist/administration
2 weeks ago
Perungudi, Chennai, Tamil Nadu, India Aphrodite’s Drape Full time**Job Summary**: The Retail Receptionist will be responsible for greeting customers, answering phone calls, and providing excellent customer service. They will also assist with administrative tasks and maintain a clean and organized front desk area. **Responsibilities**: - Greet customers as they enter the store and provide assistance as needed - Answer...
-
Office Administrator
2 weeks ago
Coimbatore District, Tamil Nadu, India KSA Educational Services Private Limited Full time**Responsibilities**: - **Office Management**: - Manage office supplies inventory and place orders as necessary. - Oversee office maintenance and coordinate repairs. - Ensure the office is organized and tidy. - **Administrative Support**: - Answer and direct phone calls, take messages, and handle correspondence. - Schedule appointments and meetings, and...
-
Helpdesk Executive
15 hours ago
Chennai, Tamil Nadu, India ABEX Excellence Full timeExperience 3-5 years Location Chennai OMR - Navalur 6 days WFO An Apartment Helpdesk Executive provides administrative and technical support to residents and staff handling inquiries via phone email and in-person interactions managing resident complaints assisting with amenity bookings collecting payments and performing data entry all while...
-
Wanted ao for The Hospital Administration
6 days ago
Ambattur, Chennai, Tamil Nadu, India Mother's Speciality Hospital Full timePreferred degree from Hospital Administration background Core Skills:. Good oral and written communication skills in Regional Language,English Must have key skills Operations Other key skills Ø To handle operations of the center seamlessly. Ø Drives the center revenue and achieves target. Ø Contributes directly to top line revenue. Ø Target...
-
Logistics Administrator
1 week ago
Chennai, Tamil Nadu, India SSTAR FIBRE INDUSTRIES Full timeShipment Coordination: Schedule and track inbound and outbound shipments. Communicate with carriers, freight forwarders, and vendors to ensure timely deliveries. Inventory Management: Maintain accurate records of inventory, monitor stock levels, and coordinate with the warehouse team to ensure stock is properly managed. Documentation and Compliance: Prepare...
-
Hotel Receptionist
2 weeks ago
Chennai, Tamil Nadu, India Hotel Simsan Full timeCustomer service: Greeting guests, understanding their needs, and providing information about amenities and offers Managing guest accounts: Processing reservations and payments, preparing room bills, and checking guests out Administrative tasks: Filing, photocopying, and arranging room assignments Answering calls: Answering calls from guests and potential...
-
Customer Service Executive
1 week ago
Chennai, Tamil Nadu, India Preethi Kitchen Appliances Pvt Ltd Full time**Customer Care Executive Job Description** - Promptly handling and answering to all type of customer quires - Handle customer direct requests and unresolved issues by co coordinating with respective customer care team. - Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours). - Replaying to...
-
Receptionist/administrator
2 days ago
Srirangam, Tiruchirappalli, Tamil Nadu, India wherephotos Full time**Administrative Duties**: - Manage the studio's calendar, including scheduling and confirming appointments and shoots. - Maintain organized and up-to-date client and project files, both digitally and physically. - Prepare invoices, process payments, and manage basic bookkeeping tasks. - Order and maintain office supplies, equipment, and other studio...
Complaints Administrator
3 weeks ago
Management Level
H
**Job Description**:
**Business Division**:
**Business Function / Department**:
**Job Title: Complaints Administrator (Principle Process Executive)**
**Reporting to (Job Title)**:
**Date**:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**
**Role Summary**
To support and complaints department to ensure we respond to complaints in a timely and accurate manor. To ensure all complaints are logged, tracked and reported on.
**Business Function**
EQ Retirement Solutions are responsible for administering pensions and providing a complaints management service.
**Core Duties/Responsibilities**
- To monitor various work queues and log complaints in a timely and accurate manor Be able to review the nature of the complaint and summarise within the system including accurate complaint reasons codes
- To report daily on Work in Progress (WIP) and highlight any upcoming service levels
- To generate complaint acknowledgement correspondence within 5 days of receipt
- To generate work items in the system to gather essential information to allow Complaint Officers to work a complaint
- To work with the various departments within EQ to ensure we get a timely and thorough response to work items
- Process Ex-Gracia payment in a timely and accurately manor
- Support the Complaints Officers in admin tasks such as sending letters via Doc Mail, our mail fulfilment provider, collating timelines and tracking escalations
- Support the Complaints Team Manager in producing Monthly reports
- Oversee the tracking of feedback to call centre agents/complaint administrators who require training/feedback (CAPA Process)
- Working collaboratively and in partnership with stakeholders using their knowledge and understanding of FCA (Financial Conduct Authority) complaints handling, pensions and related issues Contribute towards the quality and compliance process
- reporting on DISP breaches, following pre-agreed processes, in a timely and accurate manor.
**Skills, Capabilities and Attributes**
**Essential**
- Complaint Administration Experience/Knowledge
- Excellent knowledge and skills with Microsoft products including Excel, Powerpoint
- Completion of targeted work and to the required level of accuracy
- Working well within teams and supporting colleagues
- Professional communication in both written and oral forms
- Identify own training needs
- Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English
- Experience of dealing with stakeholder groups/external organisations
- Analytical thinker with an enquiring mind
- Knowledge of Consumer Duty
- able to recognise a Vulnerable Customer
**Desirable**
Pensions experience.
- A good working knowledge of pensions administration software
