Scrum Master

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**

**Primary Responsibilities**:

- Facilitation:

- Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives
- Ensure that the team follows Agile practices and Scrum framework
- Act as a mediator to resolve conflicts and remove obstacles that impede the team’s progress
- Collaboration:

- Work closely with product owners to manage the product backlog and ensure it is well-groomed and prioritized
- Foster a collaborative environment where team members can communicate openly and effectively
- Serve as the point of contact for external communications, such as with stakeholders and customers
- Coaching and Mentoring:

- Coach team members on Agile methodologies and best practices
- Guide the team towards self-organization and continuous improvement
- Provide training sessions and workshops to enhance team skills and knowledge
- Project Management:

- Track and report on project progress, including metrics such as burndown charts and velocity
- Ensure that deliverables meet quality standards and are completed on time
- Manage project scope and timeline, protecting the team from over-committing and scope creep
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Bachelor’s degree in Computer Science, Engineering, or a related field
- Experience:

- 3+ years of experience as a Scrum Master
- Proven experience in managing software development projects using Agile methodologies
- Familiarity with software development lifecycle and tools like Jira, Confluence, or similar
- Skills:

- Solid understanding of Scrum principles and practices
- Proven excellent communication and interpersonal skills
- Solid problem-solving and analytical skills
- Ability to lead and facilitate Scrum ceremonies effectively

**Preferred Qualifications**:

- Certification as a Scrum Master (e.g., CSM, PSM)
- Experience with other Agile frameworks (e.g., Kanban, XP)
- Knowledge of DevOps practices and tools
- Solid leadership and motivational skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proven excellent organizational and time-management skills.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._