International Voice Process

7 days ago

Navi Mumbai, India JoulestoWatts Business Solutions Pvt Ltd Full time

**Experience**:Minimum of 12 months experience in a customer service environment.

**The Role**:
Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2’s customer base via inbound telephone calls.

**Key Responsibilities**:

- Inbound customer calls dealing with faults, customer enquiries and customer care.
- First touch troubleshooting on customer Broadband, TV and Phone faults, including connectivity issues.
- First touch upselling, cross-selling and retention.
- Make tailored recommendations to customers on products, packages and services to complement their lifestyle needs and generate additional revenue.
- Resolving customer issues, requests, and queries as first point of contact with a right first-time approach.
- Log faults when notified by customers to enable tracking of resolutions.
- Competence in complaint and objection handling from raising to resolution.
- Bring your best self to work, promote a positive attitude and a high level of professionalism through attendance, metric performance and interaction with peers and customers.

**Role Requirements**:

- Outstanding communication skills.
- Resilience and the ability to work well under pressure.
- Adaptable to changeable working schedule and environment.
- Experience in contact centre environment is essential.
- Sales experience would be beneficial but not essential.
- Receptive to learning, using and navigating multiple client specific programs and tools.

**Job Type**: Contractual / Temporary
Contract length: 12 months

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- UK shift
- US shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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