Client Servicing Executive

3 days ago

Kalighat Kolkata West Bengal, India BetheBee Full time

**JD Client Servicing Executive**

**Position Overview**:
**Key Responsibilities**:
**Client Relationship Management**:

- Serve as the primary point of contact for day-to-day client interactions, ensuring timely communication and issue resolution.
- Understand client business objectives and marketing goals, translating them into actionable project plans.
- Conduct routine follow-ups to gather feedback, address concerns, and ensure client satisfaction.
- Support account managers in building long-term client relationships by proactively identifying opportunities for value addition.

**Project Execution & Coordination**:

- Develop and maintain project schedules, ensuring timely execution of deliverables.
- Track campaign progress, flagging potential bottlenecks and ensuring alignment with client expectations.
- Work closely with creative, strategy, and production teams to ensure seamless execution of client briefs.
- Assist in preparing client presentations, reports, and performance summaries.
- Ensure weekly status updates are sent, and client receive clear timelines,next steps and escalation matrix if needed.

**Market Research & Insights**:

- Conduct research on industry trends, competitor activities, and consumer insights to support strategic recommendations.

**Business Growth Support**:

- Identify opportunities to upsell or cross-sell agency services based on client needs.
- Assist in pitch presentations and proposal development to support new business acquisition.

**Qualifications & Skills**:

- **Educational Background**: Bachelor’s degree in Advertising, Marketing, Communication, or a related field.
- Must be familiar with basic advertising guidelines including ASCI code, RERA compliance (for real estate) and BFSI communication standards.
- **Experience**: 1-2 years in client servicing, project management, or account management roles within an ad agency on client side.
- **Communication Skills**: Strong written and verbal communication, with the ability to manage multiple stakeholders effectively.
- **Organizational Abilities**: Ability to handle multiple projects simultaneously with strong attention to detail.
- **Market Awareness**: Familiarity with Indian advertising trends, consumer behaviour, and digital marketing platforms.
- **Tech Proficiency**: Comfortable using project management tools, MS Office, and presentation software.
- **Need to have knowledge regarding the advertisement legal part.**

**Office Location - 1st floor, 96, Beltala Rd, Bakul Bagan, Kalighat, Kolkata, West Bengal 700026**

**Office Time - Monday to Saturday 9.30 am - 6.30 pm**

**Remuneration -**
- **For Experience in real estate / Ad Agency - Hike over last drawn**
- **For Freshers / different work ex - 15k - 30k (Depending upon interview)**

For more Info - 7980262209

Pay: ₹40,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Kalighat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Native advertising: 1 year (required)
- Branding: 1 year (required)
- Media relations: 1 year (required)
- Client servicing: 2 years (required)

Work Location: In person

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