Associate Level 1

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function:
Strong presence in 15 countries across the globe with a proven track record of delivering quality service, within the expected Turn Around Time ( TAT) and with ability to challenge Status Quo and share Best Practices
- Vendor Set up and modification
- Processing of Invoice
- Processing payments
- Processing of staff claims as per the expense policy of specific locations.
- Functional Support to AP

Job Title:
Associate Level1

Date:
12-May-2021

Department:
FOP

**Location**:
Mumbai

Business Line / Function:
ITO

Reports to:
(Direct)

Grade:
(if applicable)

(Functional)

TL/Manager

Number of Direct Reports:
Nil

Directorship / Registration:
NA

**Position Purpose**:
**Define the Support level1 rules to provide the most efficient user experience for current and new systems (Jurisdiction, incident management and testing).**

This position is for internalisation.

**Responsibilities**

**Direct Responsibilities**:

- **Perform first level analysis on reported issues and identify roadmap for resolution. Provide solution when possible or under scope**:

- **Procedures creation and update in regards of raising incidents**:

- **Thorough understanding of Ivalua ( Procurement tool workflow)**:

- **Coordinate tasks performed on behalf of users**:

- **Communication with Stakeholders, End-users, and technical team.**:

- **Independent player should be able to liaise with different teams to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.**:

- **Involvement in all stages during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases.**

**Contributing Responsibilities**:

- SOP and Operation control
- KPI
- UAT

**Technical & Behavioral Competencies**:

- **Strong analytical skills and ability getting a general overview of situations and issues.**:

- **Good organization skills and commitment to deliver.**:

- **Ability to manage multiple responsibilities and duties (support on wide system scope)**:

- **Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.**:

- **Knowledge of Procurement tool ( PR, PO, Sourcing, Contract )**

**Specific Qualifications (if required)**:
Graduate ( Prefer commerce back ground ) with accounting knowledge

**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to anticipate business / strategic evolution

Choose an item.

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 3 years

**Other/Specific Qualifications **(if required)