
Customer Relationship Executive
5 days ago
**Job Title**: Customer Relationship Executive
**Experience**:1 to 3 Years
**Location**:Greater Noida
**Industry**:Real Estate / Property Development
**Employment Type**: Full-Time
**Job Summary**:
**Key Responsibilities**:
- Manage and update the CRM system with client interactions, status updates, and documentation.
- Act as a point of contact for clients post-booking and ensure smooth coordination for documentation, payments, and handover.
- Coordinate with internal departments (sales, legal, finance, operations) to ensure timely delivery of services to clients.
- Respond to customer inquiries and resolve issues or concerns professionally and efficiently.
- Follow up with clients for outstanding documentation, payments, and updates.
- Support client on boarding and ensure a smooth transition from sales to post-sales service.
- Generate reports and maintain dashboards on customer interaction, feedback, and
- service status.
- Track customer satisfaction and work on initiatives to improve client experience.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in a CRM or customer service role, preferably in the real
- estate industry.
- Familiarity with real estate documentation, payment schedules, and customer lifecycle management.
- Proficient in CRM software such as Salesforce, Zoho CRM, or equivalent.
- Strong communication, interpersonal, and problem-solving skills.
**Job Types**: Full-time, Permanent
Pay: ₹17,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Are you from Greater Noida ?
- How many months / years of experience you have in CRM or customer service role?
Work Location: In person
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