Voyage Claims Advisor

**Position description - Purpose**

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.

**Position description - Accountabilities**
- Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed around the events
- Prepare and negotiate claims with customers to maximize income for Shell while reducing cost paid by Shell
- Strong negotiation skills towards third parties to guarantee settlement of claims in agreed timeline according to internal policy.
- Ensure all claim activities are correctly reflected in financial and trading systems
- Work with peers in Chennai & Dubai to create inter-operability and support best practices and share knowledge
- Collaborate with other SBO’s teams to support migration and share key learnings.
- Use a continuous improve mind-set to support process improvements
- Follow internal procedures to receive approval for payments and escalate to Team lead when needed in a timely manner
- Take responsibility for safety, compliance and audit readiness
- Support and work with internal customers, like Commercial OPS, Contracts, Trading & Supply, manufacturing teams to increase operational excellence, identify profit leakage and implement remedies
- Periodically review most common root causes of demurrage with internal customers and advise how to reduce such costs
- Proactively advise all Shell stakeholders on improvements creating end to end value for Shell

**Experience and Qualifications Required**
- The ability to read and interpret legal language
- Evidence of great analytical and problem solving skills
- Excellent communication skills and able to build solid working relationships with internal and external customers.
- Motivated, results driven and ability to work under pressure
- Experience in on the job training
- Ability to lead in communications, build bridges between departments, confrontation/problem handling.
- Experience in the industry and knowledge of demurrage is an advantage

**Personal Leadership Attributes**

**Authenticity**
- Act with personal integrity and transparency
- Curious, eager to learn and express own view with humility

**Growth**
- Embrace and adapt to change
- Mindful of impact of own behaviour on Shell’s reputation

**Collaboration**
- Establish strong working relationships with individual stakeholders
- Listen to understand customer needs and perspectives

**Performance**
- Work for the good of the team, support other team members to deliver
- Understand how Shell generates value and makes money

**Job Competency Profile**
- Analyses and Solves Problems - **Skill**:

- Attention to Detail - **Mastery**:

- Commercial agility - **Skill**:

- Communicates and Persuades - **Skill**:

- Team Working - **Skill**:

- Value Chain Management and E2E Profitability - **Knowledge**:

- Compliance Control and Risk Management - **Knowledge**:

- Supply Chain Contracts and Negotiation - **Knowledge**:

- Supply Chain Customer Service - **Knowledge**:

- Trading Operation and Documentations - **Knowledge**

**Shift timings : 0700 - 1600 hours IST