
Email Support Representative
3 days ago
Job Summary:
Key Responsibilities:
- Resolve customer issues in a timely and professional manner.
- Assist customers with product questions, troubleshooting, and technical support.
- Identify and escalate priority issues to the appropriate teams for resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve processes and enhance the customer experience.
- Stay up-to-date on product knowledge and industry trends to provide informed support.
- Meet or exceed performance goals for response time, resolution rate, and customer satisfaction.
Qualifications:
- Bachelor's degree preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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