Building Operations, Facilities Services

JLL supports the Whole You, personally and professionally.
**Engineering Operations**:
Maintain and operate all electrical and electronic equipment installed by WNS
Ensure 100% compliance with equipment Operating & Maintenance instructions
Manage and operate equipment’s where applicable
Prevent disruptions due to lack of maintenance and operations
**Incident Management and Reporting**:
Report critical disruptions within 5 minutes and other equipment failures within 15 minutes
Complete and submit incident reports within 24 hours for all equipment breakdowns or failures
Respond to major incidents within 2 hours
**Preventive Maintenance and AMC Management**:
Implement annual AMC schedules, ensuring completion within the proposed timeframe
Execute a 52-week Planned Preventive Maintenance (PPM) schedule
Coordinate with vendors for timely execution of maintenance activities
Notify WNS SPOC about contract renewals 90 days in advance
**Inventory Management**:
Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment
Participate in monthly audits of consumables inventory
Ensure accurate record-keeping and reporting of inventory status
**Documentation and Record Keeping**:
Maintain up-to-date documentation for all building maintenance activities
Ensure all records, service reports, and registers are accurate and ready for audits
Participate in at least 4 audits per month on a sample basis
**Premises Repairs and Maintenance**:
Coordinate and monitor all scheduled repair activities for WNS premises
Ensure proper vendor follow-up for site mobilization and completion
Report on repair activities closure as per Statement of Work (SOW)
**24/7 Maintenance Coverage**:
Provide round-the-clock maintenance coverage for engineering services
Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk
**Utility Management**:
Assist in managing utilities including electricity supply and diesel consumption
Implement measures for reducing power consumption without impacting service levels
Conduct monthly evaluations of energy consumption and track against set targets
Contribute to monthly consumption reports with savings analysis
**Building Fabric Maintenance**:
Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations
Highlight snags and follow up on their resolution within agreed timeframes
**Training and Development**:
Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge
Attend managerial trainings on resource optimization, prioritization, and project management
**Documentation and Process Improvement**:
Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services
Contribute to the Disaster Recovery and Business Continuity Plans
Suggest improvements for process efficiency
**Compliance and Audits**:
Ensure compliance with regulatory, labor, and environmental regulations
Participate in audits, striving to avoid major or repeat deviations
Maintain necessary compliance certificates and documentation
**Health and Safety**:
Implement proper safety procedures for all maintenance activities
Ensure compliance with health and safety regulations in all technical operations
**Reporting and Communication**:
Prepare daily and weekly reports on technical services activities
Communicate effectively with WNS representatives and other stakeholders
Escalate issues promptly and appropriately
**Other Regular requirements**:
Preparing and submission of MMR
Preparing daily report and sharing with client
Ensure all JLL POs are in place before executing jobs
Ensure all monthly reports are shared in time
Review of incident report before sharing with client
Ensure JLL Tools ( E Fit ) implementation and track closures
Ensure all data is uploaded in CMMS as per timelines
Ensure all R&M related activities are monitored
Ensure to have weekly meetings with team and share MOM
Close monitoring of tickets and ensure closed within TAT
Ensure façade cleaning and water tank cleaning is completed as per schedule
Closely monitor PPM activities and ensure completion as per schedule
Approving invoices in CAAPS with necessary evidence
Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material
Working on Site SLA/KPI and ensure submission is done on time
Ensure risks are always highlighted and taken care.
Ensure all Audit and compliance documents are updated and available for review as required by client.
Ensure 52 weeks calendars is updated and evidences are shared as per timelines.

**Requirements**:
Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field
3+ years of experience in facility management with a focus on technical services
Strong knowledge of BMS, HVAC, electrical systems, and other building technologies
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