Customer Service

5 days ago

Mumbai, India SimplyTrip Full time

**Company Summary**:
SimplyTrip is a Premium Bus & Luxury Car Rental Company currently serving in Mumbai, Navi Mumbai & Thane. We’re currently working on revolutionizing the age-old industry with the use of technology, continuous core product improvements, and a culture of complete customer satisfaction.

This has helped us become the number 1 highest-rated Bus Rental Company in Mumbai with over 5100+ reviews on Google.

**Role overview**:
We’re seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations (and hence, customer experience) aspect of our service.

We’re looking for a young customer experience enthusiast to join our team and help us provide to our customers, industry-leading service levels & keep every one of our customers fully satisfied.

**Roles & Responsibilities of the role**:
1) Understand the fundamentals of the business & learn existing operational/customer service processes within the first 20 days.
**Key Actions**:
i) Learn the basics of all verticals like supply, operations, pricing, strategy, etc.
ii) Complete the training program & be mentored by an experienced entrepreneur with significant experience in the consumer services business.

2) Handle customers’ post-booking experience & work towards a zero-issue operation process.
**Key Actions**:
i) Interact with customers to share details, address queries, issues & requests
ii) Act on customer feedback & work with suppliers to implement improvements
iii) Act to pacify & take prompt corrective action based on the feedback from distressed happy/unhappy customers.

3) Coordinate with Supply partners to ensure operational smoothness & key operational metrics are being met
**Key Actions**:
i) Build & maintain strong relationships with suppliers
ii) Monitor operational metrics & work with our supply partners to constantly keep improving them.

4) Work continuously on improving existing operation processes, improving efficiency & customer delight
**Key Actions**:
i) Brainstorm ways to improve existing processes to be more efficient.
i) Innovate on ways to maximize customer delight & brand recall.

**Requirements**:

- 12th pass or equivalent - English medium
- 1-3 years face to face/telephone customer service experience
- Early morning & late evening shift - BPO/Customer support experience
- Excellent verbal & written communication skills
- Very well versed with English & Hindi language.
- Good interpersonal skills to build strong relationships.
- Highly self-motivated with a strong work ethic.

**Benefits**:

- Opportunity to grow based on skill & effort
- Fast-paced - high growth work environment
- 100% Performance linked growth in titles & responsibilities.
- Training opportunities in Customer Experience, Process Management & Leadership.
- High-Quality Workspace

**Working hours: 5 am to 2 pm**

Working days: 6 days working, Tuesday/Wednesday are off.

**Base Salary** - Rs 20,000 - 25,000 per month

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- Where do you stay in Mumbai?
- Are you willing to do the early morning shift starting at 5 am?
- What is your last/current salary per month?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location

  • Customer Service Assistant

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Representative

    5 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service

    3 days ago

    Navi Mumbai, India grace facility service Full time

    Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new. - Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries. - Discussing with the concerned sales manager on sell price to be quoted to customer after providing all...

  • Customer Service

    6 days ago

    Mumbai, India Ebixcash Global Service Pvt Ltd Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. **Job Types**: Full-time, Regular /...

  • Customer Service Executive

    3 days ago

    Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...

  • Senior Customer Service Executive

    37 minutes ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Bpo Customer Service

    3 days ago

    Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Bpo Customer Service

    4 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Bpo Customer Service Navi Mumbai

    6 days ago

    Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...

  • Bpo Customer Service Navi Mumbai

    5 days ago

    Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with good comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are...