
Customer Service Executive
2 weeks ago
Docterz is a program made by doctors for doctors.
1 nation, 134 crore people, 22 languages, 10 lac doctors. Each doctor works uniquely with their patients.Each time a patient needs to visit a doctor, one of the biggest deterrent is the doctor’s consultation fees.They may end up taking sub-standard care landing with life-threatening complications.
Docterz understands this and develops tools which enables masses to avail standard healthcare ataffordable price points.Not only does it help in building doctor-patient bond but also allows patients the freedom to seek specialist help without worrying about doctor’s consultation charges.
We are seeking a skilled and enthusiastic Customer Support Executive to join our team. As a Customer Support
2. Provide accurate and efficient responses to customer questions, concerns, and complaints.
3. Identify and assess customer needs to provide appropriate solutions or escalate complex issues to the
appropriate team.
4. Maintain a comprehensive knowledge base of company products, services, and policies to assist customers
effectively.
5. Troubleshoot technical issues and provide step-by-step guidance to customers on product usage and problem
resolution.
6. Collaborate with cross-functional teams, including Sales and Technical Support, to ensure a seamless customer experience.
7. Follow up with customers to ensure their concerns are fully addressed and their feedback is collected and shared with relevant teams.
8. Keep accurate records of customer interactions, transactions, comments, and complaints in the customer support system.
9. Proactively identify opportunities to enhance customer satisfaction and provide feedback to improve processes and product/service offerings.
10. Stay up-to-date with industry trends and product knowledge to effectively support customer inquiries and provide recommendations.
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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