Customer Chat Process Executive

3 days ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Night Shift

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: Customer Relations Customer Service Time Management Communication Skills Customer oriented Customer Care Voice and non-voice customer support
- **Job** **Title**:
Non Voice (Chat Process) - Night Shifte

**Responsibilities**:

- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Stay up-to-date with product knowledge and process changes
- Ensure adherence to company policies and guidelines

**Requirements**:

- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply

**Qualifications**:

- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
- Ability to adapt and learn quickl* Ability to adapt and learn quickly

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