T2 - Associate Operations

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents over 25 years. The Alight Work life® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Work life is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight has more than 16,000 colleagues spanning the globe, proudly serving 4,300 clients and their more than 36 million employees and dependents.

**Role Description**

As an Implementation Specialist, you will play a pivotal role in the successful deployment of our solutions to our valued clients. You will collaborate closely with our stakeholders/clients to understand their unique needs and objectives and then translate those requirements into effective implementation strategies. Your exceptional communication, configuration, and analysis skills will be instrumental in ensuring seamless integration and optimal performance of our solutions.

**Responsibilities**:
**Configuration and Deployment** - Execute configuration changes for Leave Pro and AM360 tools based on client requirements and project timelines. **Testing** - Conduct thorough testing of deployed configurations to ensure accuracy, functionality, and compliance with client specifications. **Ticket management** - Utilize JIRA or similar ticketing systems to manage Implementation tasks, prioritize workloads, and communicate progress with the Account executives and relevant stakeholders. **Communication** - maintain regular communication with account executives to provide updates on implementation progress, address concerns, and escalate issues when necessary. **Collaboration** - Collaborate with cross functional teams including development, Quality assurance and client services to troubleshoot issues, identify solutions and streamline processes. **Documentation** - Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing. **Continuous Improvement** - Proactively identify opportunities to enhance Implementation processes, tools, and methodologies to improve efficiency and effectiveness. **Stakeholder Management** - Build and maintain strong relationships with stakeholders including clients, Account Executives, and Internal teams to ensure alignment on project goals, timelines, and expectations.

**Qualifications**:
Bachelor’s degree in computer science, Information technology, or a related field. Proven experience in Software Implementation, Configuration management or a similar role. Strong analytical and problem-solving skills with a keen attention to detail. Proficiency in using JIRA or a similar project management and ticketing tools. Excellent written and verbal communication skills with the ability to effectively communicate technical information to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Prior experience with leave Pro/AM360 tools is a plus. Certifications in relevant areas like SAFe CSM and PO certifications are desirable but not required.
- ** Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitation