Visa Executive

2 days ago

Salt Lake Kolkata West Bengal, India Fashionvibes E-Commerce Full time

Fashionvibes E-Commerce is a reputed firm based in Kolkata that specializes in digital marketing / eCommerce services Apart from Kolkata, we are located in Kolkata, Delhi, Goa, and several cities throughout India.
We are looking for someone whose contribution to our organization will make a big impact on our business development and prosperity. With such a responsible employee, we would undoubtedly have a wider scope of creating a resourceful workforce for our organization in the long run.

**Responsibilities**:

- Process all passport and visa forms received on a daily basis. - Check all details and print off relevant forms required to complete the process for the embassy.
- Acknowledge and scan and log all passports received.
- Run reports within the system for operations and finance to assist with the visa process.
- Return passports via the postal system on a daily basis, package visa documents for special delivery.
- Work as part of the operations team to take calls on the visa line to help with enquiries from both travel agents and direct customers.
- Amending/Cancelling existing bookings
- To undertake any reasonable task that may be required by the Operations Manager or any of the senior management team.
- Working Saturdays on a rota basis along with the other team members. Usually one Saturday a month and two in peak periods. Time is pay or lieu.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

Key Skills/Experience Needed:

- Previous experience of dealing with passports/visas is essential.
- Honesty and reliability are key to this role.
- Good written and verbal communication skills
- Well-presented and portrays the company a professional manner
- Excellent telephone manner
- Computer literate
- Outgoing, ‘Can do’ attitude, proactive, takes initiative
- Understands meaning of good customer service
- Good interpersonal skills
- Keen to learn new skills within the team (all staff are cross trained
- Enthusiastic
- Previous experience working in a fast paced environment and dealing with stressful situations.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

**Speak with the employer**

+91-XXXXXXXXXX

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