Ticket Booking/ Backend Operator Remote

1 week ago


Kanpur, India Online Cool Work Full time

**Responsibilities**:

- Manage the backend operations of ticket booking platform
- Handle inbound ticket booking requests from customers
- Work with customers to troubleshoot, modify, and/or cancel bookings as needed.
- Ensure high-quality interactions with customers promptly and professionally
- Troubleshoot problems and create rapid resolution
- Assist with other duties as assigned

**Requirements**:

- Must have a minimum of 2 years of experience in a similar role
- Committed to ensuring customer satisfaction
- Possesses strong organizational skills with the ability to multitask
- Familiarity with ticketing systems and customer database software
- Comfortable and proficient in using a variety of computer software
- Exceptional problem-solving and troubleshooting skills
- Ability to adapt to new or changing situations quickly.


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