Operations Executive

**Operations Executive-Corporate Health Check-ups/OPD**

**Department**: Operations

**Designation**:Operations Executives

**Location**: Dombivli

**Reporting To**: Centre Head

**Experience**: 1-5 years (Healthcare/Diagnostics preferred)

**Job Summary**:
The **Operations Executive**is responsible for the **end-to-end coordination and execution of corporate health check-up programs**, ensuring a seamless experience for corporate clients and their

employees. This includes managing **client coordination**, **floor operations**, **housekeeping**, **billing**, **doctor/vendor management**, and **MIS reporting**. The role is both administrative and operational and requires cross-functional coordination to maintain efficiency, service quality, and customer satisfaction.

**Key Responsibilities**:
**1) Corporate Health Check-Up Coordination**
- Act as a single point of contact for corporate & health Aggregators
- Coordinate health check-up schedules at the diagnostic centre or onsite at the corporate location.
- Share health check-up packages, consent forms, and information kits with clients.
- Ensure smooth onboarding and registration of corporate employees.

**2) Floor Management**
- Supervise daily operations on the diagnostic centre floor, ensuring:

- Smooth patient/client flow from registration to consultation to sample collection.
- Proper signage and directions are maintained.
- Minimal waiting time for corporate patients.
- Coordinate between departments (OPD, pathology, radiology, etc.) for efficient service delivery.

**Housekeeping & Facility Hygiene**
- Monitor housekeeping staff for cleanliness in all patient-access areas.
- Ensure consultation rooms, sample collection areas, restrooms, and waiting areas are sanitized and well-maintained.
- Ensure proper waste disposal as per biomedical waste norms.
- Check that breakfast and water arrangements are hygienically maintained.

**Breakfast & Hospitality Management**
- Coordinate the availability of appropriate breakfast/snack options for fasting client/patients
- Ensure food is served in a hygienic and timely manner after fasting tests.
- Liaise with the catering vendor or in-house kitchen to manage inventory and timely service.

**Billing & Accounts Coordination**
- Ensure accurate billing is done for individual and bulk corporate health check packages.
- Generate invoices and share them with the corporate accounts team as per agreed formats.
- Maintain records of payments received, pending, and follow-up with clients or internal accounts team.
- Coordinate with the accounts department to reconcile outstanding balances and vendor payments.

**MIS & Reporting**
- Maintain and update daily/weekly/monthly MIS reports on:

- Number of check-ups conducted
- Tests completed vs. pending
- Report delivery timelines
- Revenue collection
- Feedback and complaints
- Present data-driven insights to management and corporate clients.
- Prepare final health check-up reports and summaries for corporate/aggregator teams.

**Doctor & Medical Staff Coordination**
- Ensure doctor availability as per schedule.
- Coordinate with consultants, radiologists, and technicians to manage patient flow.
- Ensure timely consultation and report preparation.
- Address doctor concerns related to scheduling or logistics.

**Vendor Management**
- Coordinate with vendors for:

- Lab supplies
- Stationery
- Housekeeping materials
- Breakfast/snack services
- Maintain inventory logs and ensure timely procurement.
- Negotiate service levels and monitor vendor performance.
- Handle vendor payments in coordination with accounts.

**IT & Software Handling**
- Use diagnostic/healthcare software to manage patient registration, billing, and report generation.
- Ensure correct patient data entry and recordkeeping.
- Report technical issues to IT support and follow up for resolution.

**Customer Experience & Issue Resolution**
- Collect patient feedback at the end of the visit.
- Handle on-the-spot queries, complaints, or service escalations.
- Provide regular updates to corporate clients during large health camps.
- Take corrective actions to improve overall service delivery.

**Skills & Competencies**
- Strong coordination and multitasking skills.
- Professional communication and client handling.
- Time and resource management.
- Working knowledge of diagnostic centre operations.
- Basic understanding of medical terminology.
- Proficiency in Excel, Google Sheets, MIS, and healthcare management software.
- Attention to detail and problem-solving.

**Educational Qualifications**
- Bachelor’s degree in Healthcare Management, Business Administration, Life Sciences, or related fields.
- Diploma or Certification in Hospital/Healthcare Administration is a plus.

**Work Schedule**
- 6 days a week, including early morning shifts (for fasting blood tests and corporate check
- ups).
- Occasional travel to corporate sites for health camps.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's