IT Help Desk Technician

5 days ago

Hyderabad, India Centroid Systems, Inc. Full time

**IT Help Desk Technician - Full Time**

For more than 25 years, Centroid has been a leader in technology consulting. We are in the unique position to offer a broad range of services that reflect both our array of industry experience and our past performance solving complex business challenges. Our core services include Consulting Solutions, Managed Services, and Oracle Infrastructure Solutions. Centroid values employees and clients alike. Our goal is to provide superior service to our clients and provide our employees with continued growth and success.

**Qualifications**
- Required 4 -7 years of experience in the relevant field. Must be hands on and able to handle day-day activities.
- Related work experience, preferably in a Customer Service focused environment, IT Service Desk/Call Center environment experience will be an added advantage.
- Focus on providing exceptional customer service with enthusiasm with an understanding of operations and processes.
- Able to communicate effectively in English both written and verbal with leadership, team members, and customers.
- Ability to type while involved in a conversation.
- Active Directory and Exchange experience a bonus yet not required.
- Solid analytical/cognitive skills to troubleshoot complex and technical problems.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results under pressure in a fast-paced call center driven environment.

**Responsibilities**
- Our IT Help Desk/Service Desk Technical Support Agents spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries
- They are the first point of contact and representative for all support service requests
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Provides case status updates to management and end-users per service level guidelines
- Documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets, etc
- Communicates with customers at all levels of technical and non-technical skills sets
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management

**Required**:
1.Work from Office in IST timings

2.Should be flexible and co-ordinate with Onsite team

3. Support Maintenance activities when required.

4. Immediate Joiners preferred.

**Education**:Any Graduate or Equivalent

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