Team Member

2 days ago

Mumbai, India Kotak Mahindra Full time

**Position Purpose**

Managing L2 and L3 issues for EUS and extending support for senior users, Driving end-to-end new solutions from evaluation and deployment for the bank (Initiate Propose, Plan, Deploy and Support).
- **Position Responsibilities**

**Sr. No.**

**Key Responsibilities**

1

Proficient in Escalation management

2

Sound knowledge of Windows Desktop and laptops issues

3

Knowledge of Network

4

Managing the Vendor team to provide support EUS

5

Good communication skills
- **Qualifications and Experience Requirement**

**Experience**

Essential

6 to 10+ years relevant experience
- **Competency **Requirements**
- **Technical Skills**

**Skill**

**Attribute**

End user support and escalation management

**Details in Annexure
- **Behavioural Skills**

**Skill**

**Attribute**

Good Communication

**Annexure
- Technical Skills.
- responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organisation
- Troubleshoot User related issue and identify root cause.
- Collaborate and communicates with internal departments and vendor partners.
- Provide problem-solving leadership based on experience with the technology.
- Create and implement domain level security policies such as authentication mechanisms, access controls, user restrictions, etc.
- Review domain level rights and privileges and perform changes to the same as appropriate.
- .
- Management
- Manage and Interact with customer stakeholder teams to provide capacity planning and analysis to ensure system can meet customer performance requirements.
- Perform Change Management & Release Management as per the defined processes and frameworks.
- Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of the infrastructure.
- Must be equipped to handle the solution from requirements to production roll out including any kind of user migration.
- Create and update technical documentation of operating procedures as needed.
- Support IT goals and objectives including measures and projects.
- Ensure that system improvements and changes are implemented correctly, and monitor all effects of the modifications.
- Team management skills
- Work Exposure:

- Serve as a technical expert for Tier 1/2 support groups.

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